Address
Building 57, Unit 2, Room 2504, Biyuan Impressions, Guilin,Guangxi,China

Work Hours
Monday to Friday: 7AM - 10PM
Weekend: 10AM - 9PM

Email:info@ruikhomegoods.com

Phone/WhatsApp:+8618312661917

FAQ

Q: Can we customize our logo on the hangers?

A: Yes, custom logos are available.

Q:Can we customize our packages?

A:Our standard exportation package of the pet products are carton boxes. Extra expenses will be quoted by the custom requirement details.

Q: Do you offer customization service?

A: Yes, we can make according to your design, colour etc.

Q: Do you offer sample?

A: Yes, sample can be sent from available stock in 1-3 working days after payment. Shipping fees will be deducted from bulk orders.

Q: What payment methods do you accept?

A: We accept paypal, TT bank transfer, western union.

Q: How long will it take to receive my order?

A: Most orders are processed and shipped within 5-7 business days from stock after getting payment.

Shipping times vary depending on your location and the shipping method.

Shipping by air/by express is normally 7-10 days after sending out.

Shipping by sea is normally 25-35 days after sending out.

Q: Can I track my order?

A: Yes, once your order has shipped, you will receive a tracking number via email.

And we will always track it until you get the goods.

Q: What if I receive a damaged or defective item?

A: If you receive a damaged or defective item, please take some clear photos and video, then contact our customer service team within 48 hours of receiving your order.

Q:What’s the order process?

1.Browse through the products of your interest on our website.

2.Send us an inquiry.

3. We send you the quotation once we get your inquiry.

4.Discuss the details, if everything is ok, then we send you invoice and you pay 45% deposit.

5. After we get your deposit, we start the production.

6. After prodution, we send you photos to confirm.

7. You send us the 55% final payment.

8.After we get the payment, we start the shipment.

9.We will track the shipment until you get the goods.

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